Team Manager Customer Contracts

Customer Contracts Manager  

Are you eager to work in an international environment with a focus on continuous growth? Are you an analytical and communicative leader with experience in international B2B sales? If so, this could be your next career move! 

We are looking for a Customer Contracts Team Manager within our Customer Service department.

In this role, you will lead a team of nine Customer Contracts Coordinators and Claims & Return Agents who support Ejendals by developing and maintaining business processes to ensure a consistent, positive customer experience. You will collaborate with Sales to manage and align customer information, including prices, bonuses, conditions, claims and returns. 

Main Tasks

• Lead and develop your team in Leksand and Jokipii, who support colleagues and customers across 35 countries.
• Collaborate with the Sales team to ensure high level of service  
• Second eye on customer contracts/agreements for accuracy and compliance.  
• Drive continuous improvement of business processes  
• Foster team development, providing coaching and support to achieve professional growth.  

You will report to the Customer Experience & Service Manager.  

Education and Experience  

• Relevant degree or equivalent experience in a related field.  
• Experience in leadership and team development.  
• Knowledge of business law processes and administration.  
• Experience in international B2B environments   
• Proficiency in Excel, PowerPoint, and Word, with knowledge of the ERP system SAP.  
• Fluency in English and Swedish, both spoken and written.  

As a Customer Contracts Manager, you are a proactive team player with a strong focus on continuous improvement. You possess analytical skills, the ability to communicate effectively and build collaborations within the organization.  

What Ejendals Can Offer You  

At Ejendals, you will join a stable, growing, and successful company. We offer favorable working conditions, great colleagues and the opportunity to develop within the company. We look forward to hearing from you!  

Additional Info                                                                                                                    

• Location: Leksand  
• Schedule: Full-time 

Application

Please send in your application no later than October 6th. Candidates will be reviewed continuously, and the position might be filled before the last date of the application period. Therefore, please send in your application as soon as possible. 
For further questions about the position, please contact recruiting manager Karin Målargården, Customer Experience and Service Manager, karin.malargarden@ejendals.com or +46702216129.

Welcome with your application!